FEEL ****** BY MY OWN BANK

I have had no success in getting this matter resolved. I called a week ago and was told i will get feedback. Today i called your call centre regarding my credit card and charges which were absoluely shocking. They could not help me and told me to speak to your credit collections division. After talking to Kim Johnson i was told this matter is escalated as i am being charged e.g. R224.00 for withdrawing R300 from my credit card. I am being charged monthly for amounts over R200 each time even when there is no withdrawals done. I am being charged a R57 for a R52 pick n pay swipe. This is unacceptable and i request that all these charges since June 2017 be refunded to me asap and this issue be resolved. The people i spoke to were to get back to me and are still not doing it. They call me to tell m to call the call centre who are then referring me to the credit department who are then revering to their analyst team etc. I am being pushed from pillar to post and i am very upset that this is the level of service on a fairly new lauched product. What happen to R35 per month. I am currently paying almost R400 per month!