FEEDBACK

My father passed away and he had an account with Capitec. I went to Capitec in Brits Safari center on the 20th of July to request a balance statement as we need to get a letter of authority from court. I was told that I need to wait for the statement and they will call me. I never received any FEEDBACK to say they are still waiting, I was there this morning and the statement is no there. All I want to find out is how long does it to receive it. They say Capitec is the no1 bank but the service I am getting is the worst ever. ALL CAPITEC CARES ABOUT IS ONLY GETTING NEW BUSINESS.