feedback

I have made an enquiry about my account last week monday. I have received and email saying the accounts dept is dealing with my query and will get back to me within 3 working days. Just to update on my issue where my capitec bank card was put into an absa atm to withdraw cash I put in my pin and da atm said remove card so I waited 2 remove my card in newlands west durban where.I was stand right at the machine in a seconds tym my money was withdraw 4rm an atm in durban central which is 45minutes away 4rm were I was standing my card is still stuck in the atm in newlands durban. The bank has told me they are not sure how it happen. I'm now still waitn for feedback regarding this issues. So I knw wats going on on my account