Fed up with poor service

<p>Dear Capitec Bank and Customer Service</p> <p> </p> <p>When I left South Africa in September 2016, I informed my bank that I am going to China for a year. And what a mission it was for them to actually record it. I mean don't their system allow them to put a alert on a customer profile?</p> <p> </p> <p>During the 9 months I have been in China, I have only experienced problems with the bank. They have however helped me transfer money over into my account, after multiple emails send and days passed.</p> <p> </p> <p>I experienced problem where I need to transfer money into my fiance's bank account and them not getting back to me. After emailling back and forth, skype interviews, I was finally able to transfer the money over.</p> <p> </p> <p>This morning was the last straw, when I received a message from my fiance's father of a letter send to my South African postal address. No email or notification from the bank via email, on which i have been communicating with them on multiple occations from CHINA.</p> <p> </p> <p>I am now being blacklisted due to my debit orders not going off, even though I made sure I have enough money in my bank account for all my debit orders to go off during the time I am this side.</p> <p> </p> <p>I emailed them a few hours ago, demanding to find out what is going on. I still have not received any reply from them and this is a very pour display of business. I did however take into consideration the time difference, hence the fact that I have emailed them in SA business hours.</p> <p> </p> <p>I'm looking forward to your soonest reply, as I need to sort out this issue as soon as possible.</p> <p> </p> <p>Regards, </p> <p>Zenobia Boshoff</p>