Fed up with capitec Bank

I've been reporting to capitec Bank about my bank account but still no help. I was told by the consultants that I should go to the police station and do the affidavit. And I did it more than twice but still that doesn't help. At the bank they told me that a ***** has been picked up in my account with the amount of about R11000, and I told them that I do know where the money is coming from; as I stated on one of the affidavits that there was a time I was helping a friend who works for an insurance company to make a sale and i don't know what happened. And again I stated that I was ****** at my place by a white man who claimed to have an appointment with me and then the next thing he got away with my phone which it had all my information in it and as my phone didn't have an unlock code. I did everything capitec Bank asked me to do but still no luck with my bank account being activated. The worst part is I still receive money in that account, like my Sassa grant and there's nothing I can do.... please please please. Capitec Activate my account. There's My money in there. They can keep that R11000. I just want what's mine.. thank you