Fed up with Capitec Bank

I have received the most appalling service from Capitec. On the 8th I called about an immediate payment to a beneficiary that did not appear and spoke to Danielle Stripp. She told me that this can be reversed and gave a case number and told me to wait 7 to 14 work days and the money will be returned to my account. I called back on Monday the 12th only to find out an immediate payment cannot be reversed and that she closed the case without giving me feedback and without investigating where my money is, this is a whole R2000 that can't be accounted for and she thought it was ohk to just close the case without an investigation, how appalling. For the week of the 12th to the 14th I have called Capitec every single day and spoke to Dimakatso and Angel Zulu who all assured me they will call me back the same day and trace my money and give me feedback on the status. No one ever called and no status given. I called again the 15th only to find nothing has been done! I spoke to Ndileka who then told me she will log a trace form and will call me later that day. She did call me but promised she will call me Friday again to tell me the status. She did not call Friday. It's Monday and I call Capitec only to find still no one can give me answers on where my money is. If it were any of the 4 other big banks I would have had my money paid into my account long ago. I mean since the 7th and no one till today can tell me where my money is. This is horrible customer service from all the people mentioned above and Capitec as a whole. I have complained time and time again about these people and mention them by name but no one holds them accountable. Instead the next person gives me even worse service than the previous one. I am fed up