AT
Ashleigh T
1 reviews | Active since Nov 2020
24 Nov 2020, 10:00
Fed up with Capitec!
I am absolutely fed up with Capitec. Debit orders run on the 24th of the month instead of the 25th, taking every single cent our of my account before my salary has been paid! Capitec refuses to reverse the debit order!! the "legal"agreements customers sign with agreeing on the debit order date means absolutely nothing!! extremely poor customer service!!
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Capitec Bank's replyOfficial
24 Nov 2020, 14:11Good day
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
Best regards,
Capitec Bank's reply24 Nov 2020, 14:11
Official
Good day
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction. Kind regards Capitec Bank
Best regards,