FED UP!!!!!!!! ENOUGH IS ENOUGH!!!!!!

A few weeks ago, I published a review regarding a credit card message that I kept on getting from Capitec and they responded saying they would be in contact with me. They were in contact with me A WEEK LATER!!!!! Then i chatted to a lovely lady Nicole on whatsapp and she asked me to send the message to a certain email address, which I did. They then said they would contact me, I AM STILL WAITING!!!! Now every time I try and use that same email address all that happens is that I get a reference number for my communication. I now have about 5 different reference numbers!!!!But not one person has bothered to contact me. I am so disappointed as Capitec is my main Bank and I have been with them for many years now and this is the way I get treated!!!! This is incredibly poor service. I'm actually shocked that they could act in this manner to one of their loyal customers. I am going into the bank this afternoon and I am going to ask for my credit card that I have been promised and if it isn't delivered this matter is going to be taken further. It is going to go to Carte Blanche as well as the newspapers and the Ombudsman. I'm tired of empty promises from service providers. Please sort this out before 3:30 pm today.