Faulty Spark ATM machine

on the 03-07-2015:15:44,I was requested a withdrawal of R1000at Spark Atm in Cambridge Store next to Bree Taxi Rank in Johannesburg.<br> I only received R600 instead of R1000<br> I waited a moment to check if this was not just an atm hacking **** but the same thing happened to the next person.<br> I reported to the store manager who coldly told me to call Capitec call centre<br> I called *** at 15:58 and spoke to 2call centre consultants who dropped calls on my ears ,I called from my cell no ***. <br> Then I decided to rush to Capitec Branch in Bree street and found 2people with the same problem making noise and demanding to speak to bank manager.<br> I was assisted by an agent named Mokhele who called spark atm call centre on my behalf and told me to wait for 7days and should get a call from Spark.<br> On the 13-07-2015 ,after 7days without getting any feedback and no money reinstated ,I decided to go back to Capitec ,I was told Mokhele is on leave then I was assisted by Xoli Ncontsa ,who gave me a feedback that Spark people said their books balanced on the 03-07-2015and I cannot get my R400 back.<br> How is that possible ,I was not the only person.<br> Ref no:***3 from Spark<br> PLZ assist