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Ashveer S

1 reviews | Active since Jun 2013

01 Jan 2025, 12:57

Faulty service

Money was recently deposited into my Capitec account. I forgot my bank card so I did a cash send to my phone. I went to the ATM (Engen Sarnia, Pinetown, KZN. I punched in the code and followed the prompts. I entered R1 900. The machine only dispensed me R1 300.00, and gave me a receipt of R1 900.00 which was incorrect. I called Capitec and was told the matter was logged. Uptill now I have not received a call from Capitec. It's unfair that, as a loyal client, to be treated this way. I want my R600, that was short dispensed by the ATM. surely a bank as big as Capitec, they have video footage or IT programs to see the error. I'm expecting my R600 back.

0
Replies (5)
Capitec Bank
Capitec Bank's reply01 Jan 2025, 14:35
Official
Good day Ashveer. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
AS
Ashveer S's update14 Jan 2025, 14:02
Reviewer Update
Nobody has contacted me. What sort of lack of service is this?
AS
Ashveer S's update16 Jan 2025, 22:27
Reviewer Update
It has been a working week and my R600 is yet to be reimbursed to me. All I get is **** promises.
AS
Ashveer S's update16 Jan 2025, 22:34
Reviewer Update
I keep receiving the same generic response. Someone will contact me to resolve this. This is nonsense. Would they accept this from their own bank as employees of Capitec? I highly doubt it
AS
Ashveer S's update18 Jan 2025, 13:22
Reviewer Update
It has been 18 days and Capitec is yet to resolve my refund. I'm seriously considering closing my account.