Faulty machines, poor customer service, client dissatisfaction

I have a big problem with Capitec.

My wife sent money from her account for me to buy a battery for my car which I need to get to and from work - I haven't worked for 6 months, so you can understand how important it is for me to have a job.

I went to the Capitec ATM which is located in Grassy Park on Victoria Road, outside a Spar. When I entered the number and the correct pin the machine told me the voucher cannot be redeemed and I should call call centre. So I did not received the money and thought the machine is out of cash (as this is a frequent this with Capitec machines).

I went to PnP, done the same thing, the lady behind the counter told me, there's an error with Capitec system as she had 3 clients before myself who also tried a cash send and did not receive their money - this is where I began to worry.

The next day I went to a Capitec branch and advised the consultants what happened day prior, the helpful guy said I should check the pin as maybe it was entered incorrectly. I checked and it was correct, still no money received. I ticket was then logged and today I got a response to say it's been rejected.

I'm now told to send an email which I did, I have very little faith that this will get attended to in time.

I tried calling the complaints line but the number is forever "congested".

Capitec is now going to be the reason that I don't get to work, how am I going to keep a roof over my family's head and keep good on the table if I'm being punished for a machine that is clearly faulty.

I need answered urgently.