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saras N
1 reviews | Active since Apr 2012
03 Jun 2021, 13:35
Faulty Capitec Bank ATM
Capitec Bank client care centre does not respond . On 21 May 2021 used ATM at the newly renovated Shell Garage in Shakaskraal. Requested withdrawal R2000. Dispensed cash amount on receipt R1700. Credited R300 back into my account. Actual cash dispensed R1600. I was ****** of R100. I ensured I left the ATM only when my transaction was complete and ready for the next user. Emailed client care centre the same evening. To date no response. Did observe that same ATM closed and locked a couple of days later. Very disappointing!
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Replies (2)
Capitec Bank's replyOfficial
03 Jun 2021, 19:40 Good day Saras
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply03 Jun 2021, 19:40
Official
Good day Saras
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
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saras N's updateReviewer Update
14 Jun 2021, 09:37Justin from Complaint management responded the next day. The R100 has been refunded.
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saras N's update14 Jun 2021, 09:37
Reviewer Update
Justin from Complaint management responded the next day. The R100 has been refunded.