Faulty Capitec ATM

Good morning Sir/Madam

I am Mr Gift Mahlahlane from Lephalale. On the 10th of December 2019, l was depositing R13,140.00 at Capitec ATM in Lephalale Mall and unfortunately whilst l was busy with Capitec consultant then appeared a message on the screen showing Service error and l did not enter the account number by that time because their system want us to put money first before the account number. My case number is ***0.

On the 13th December 2019 l phoned Capitec Head Office to follow-up the case and l was sent a message that my case is still being investigated.

On the 23rd December 2019, l went to the same Capitec branch to follow-up the matter unfortunately l was told to wait for another 14 working whilst waiting for their technicians and my case number is: ***8. I did not get joy at all because it seems to me this case is not urgent to them because it has already been two weeks whilst waiting and now l must wait for extra two weeks and the person l was sending the money thinks l'm lying due to the faulty ATM at Lephalale Mall Capitec Bank branch.

Your urgent assistance will be highly appreciated!

Regards Gift

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