Faulty ATM: Now I must pay for it!

On Friday the 1st of March, I went to a Capitec ATM to withdraw money, atm did not give out the money as it was supposed to. I then decided to printout to find out what happened to the money. The ATM did not print and after about 5 minutes it switched off with my card still inside. I called the call centre, they cancelled my card and now this bank is expecting me to pay them R65 for something that was caused by them. I refuse, I want a new card. Last month I had to pay R65 because of a faulty chip, now I must pay for something that had everything to do with you.

Margo Moyakhe