1 reviews | Active since Aug 2016
Faulty ATM machine.
Today I went to Capitec Branch at Menlyn Maine in Pretoria. Reference number #388329
When I arrived there, I had R6000 in total to deposit. Clients can confirm that.
When I arrived at the ATM. I inserted my bank card and selected deposit, then selected the account I want to deposit, and then I took the R6000 and inserted it in the machine.
The machine started counting but it took long and then after awhile it said please take returned notes, of which I did. Then it allowed me to re insert the notes, of which I did 2 - 3 times, until it said Deposit error. I then removed my card and tried again, but now it only said Deposit Error.
Then I went to report it, only to be told that they don't do deposits inside. The client attendee said I must use the other ATM, of which I did, however it also gave me Deposit error, up until I started depositing the money 5 - 8 notes at a time and eventually put everything. The client attendee will also affirm this.
Then on my way to my car, I checked to make sure the deposits make R6000, only to see that they only make R4100, which means the first ATM machine, took my R1900 and didn't deposit it in my account.
Then I went inside to chat to one of the consultants, only to be told that the machine has issues. Now that really upset me, because if Capitec at Menlyn Maine in Pretoria know that the ATM machine is an issue, why don't they disable the deposit option or close the ATM or have a deposit system inside.
Instead I must get inconvenienced, and then a call must be logged.
What if I urgently needed the money. Logging a call wouldn't have fixed it immediately.
Send my R1900 back to my account and fix the ATM at Menlyn Maine Pretoria. Logging a call doesn't fix the issue because that money could be urgently needed or the last one someone has. Then we must wait 24 hours for Capitec to investigate, of which can take longer.
I call the call center and the lady said , she can see the call is logged, however I still don't have my money. R1900 is alot of money and I won't let this go.
Send my money back.
The notes had R1000 (R200 notes) and the rest was R5000(R100 notes)
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
I'm unfortunatel not waiting for a business day.
The ATM took my money. The disappointing part is, if I didn't check the money while I was there, capitec wouldn't have informed me or alerted me about their ATM issues.
When speaking to the consultant, it seems like the issue is a normal thing, which shouldn't be, because this is a very serious inconvenience to a customer.
The consultants were supposed to be visible or even inform customers about the ATM with deposit issues. 1 - 2 more customer had the same deposit error issue, however the ATM was not attended to or even logged or even closed off. Customers was still allowed to use the same ATM and experience the same issue.
Why doesn't the branch have an alternative, like other branches where you can deposit inside?
I have deposited money before, at the Woodlands Branch in Pretoria and no issues of such happened.
Please investigate and send my money into my account. That money was deposited the same day it was recieved for a reason and that's to cover my expenses and urgent matters.
I'm unfortunatel not waiting for a business day.
The ATM took my money. The disappointing part is, if I didn't check the money while I was there, capitec wouldn't have informed me or alerted me about their ATM issues.
When speaking to the consultant, it seems like the issue is a normal thing, which shouldn't be, because this is a very serious inconvenience to a customer.
The consultants were supposed to be visible or even inform customers about the ATM with deposit issues. 1 - 2 more customer had the same deposit error issue, however the ATM was not attended to or even logged or even closed off. Customers was still allowed to use the same ATM and experience the same issue.
Why doesn't the branch have an alternative, like other branches where you can deposit inside?
I have deposited money before, at the Woodlands Branch in Pretoria and no issues of such happened.
Please investigate and send my money into my account. That money was deposited the same day it was recieved for a reason and that's to cover my expenses and urgent matters.
What must one do to get proper service, especially when money is involved.
This is honestly disappointing.
What must one do to get proper service, especially when money is involved.
This is honestly disappointing.
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank