Faulty ATM Machine

On the 4 May 2026 a Capitec ATM didn't give me the money I withdrew and when I went to the nearest branch I reported the matter and they logged the problem, and said that the money would be payed back with in 24 hours, the following day at 07:32 I received an SMS about them apologising about the issue that I experienced at the ATM, I had hope that the issue would be fixed and 5 minutes later at 07:37 I received a second SMS informing me that the money was dispensed.

I went back to the branch that had helped me the previous day informing them about what had happened " Talking to a different consultant, was so sincere and really showed compassion" and I showed them the SMSes that I received and we logged a second complaint, they said they would call me back within 7days and they never called back I had to go back to branch and they could resolve the issue, which is sad on my side because I'm a pensioner that is solely dependant on my SASSA grant I don't have electricity and food in the house, now I have to borrow from loan sharks that charge 50% interest, which will render me to depend on them going forward. I've sent a personal email to the Capitec care centre with my case number and I'm yet to receive feedback from them.