Faulty ATM machine

On 02 February 2024 the deposit machine outside the Cavendish Glen branch at Glen Marais Kempton Park returned an incorrect amount. I deposited R6000 into the machine which only reflected R4000. I cancelled the transaction immediately and reported it to the branch To find out after my incident around 3pm the next client had an issue as well turns out that the machine has been having problems for a while and it wasn’t attended. Without even checking the machine my complaint was declined later that day. How do you decline before even looking into the issue? I went into the branch and lodged the complaint for the second time, only after two weeks I got a response and again it was declined. Capitec Bank has not taken my issue seriously R2000 is a lot of money to me. Their ATM’s are making a profit at our loss and it’s not fair