CS
Candice S

1 reviews | Active since Mar 2017

04 Oct 2019, 17:53

Fantastic service to go the extra mile!

I just wanted to compliment and thank your staff member who helped me return a lost wallet to its owner. I could not find contact details in the wallet and decided to try contact the Capitec client care, lost/****** cards to report the opposite. The lady was very professional and asked for my contact details and if she could pass them on to the customer if she got hold of him (very understandable as she had to keep his details private). She did manage to get hold of him and the gentleman called me right away and I'm so glad I could return his wallet to him same day in time for the weekend. I do not recall her name or remember to ask for a reference number for the call, but she assited me around 16h45 when I contacted the lost/****** card division.

Thank you!

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Oct 2019, 11:52
Official
Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

We trust that your future association with Capitec Bank will continue to live up to your expectations.

Kind regards
Capitec Bank