Fantastic service from Ridah Arend at Capitec Bank

At beginning March 2019 I stupidly purchased an item online from an international site, using my Capitec MasterCard functionality. The site turned out to be a hoax, and I called Capitec to find out what options were available to me to have the payment reversed.

Ridha Arend from the Capitec Card Disputes division called me and gave me very clear and concise instructions on the process to follow to have the payment disputed and refunded throughMasterCard. The process required that I allow 30 days for the item to be delivered, and if not then I could ask for the dispute process to be carried out.

The 30 days ended today, so at 7am this morning I sent an email asking for the dispute process to be carried out. By 8.30am I had received a call back from Ridah to explain the process to be followed, and an email with the letters I am required to sign. The signed copies have been sent back and I should receive the refund within 24 hours.

Ridah Arend provided amazing service. Thank you sincerely.