Falsely charged

I was charged for changing my pin to my banking app after I was informed by the consultant that the reason for my app and card not working was due to the fact that my account was not activated when I app**** for my account at the beginning of this week. It's alarming that I was charged for a mistake on their end, because during this pandemic every cent counts and capitec could rake up a big sum if they were to do this to every other client.