TN
Tracy N

1 reviews | Active since Jun 2025

09 Jun 2025, 20:36

Falsely accused of possible ***** and ****ming by Capitec Bank

Capitec shame on you for flagging my account as possible ****mer with multiple instances of possible *****ulent transactions .

I received money from someone who had a problem on their account which has subsequently been resolved , their account has no such warning on it, yet mine does. I have never had a *****ulent transaction on my account. I have jumped through all your hoops by having an afadavit done and brought that together with the proof of payment from this person to your branch . How dare you falsely accuse me of multiple *****ulent transactions possibly being on my account . I have banked with you for about 12/13 years . I will be escalating this to the Banking ombudsman as well as getting legal advice re this matter. I am devastated and so bitterly disappointed #Capitec Bank

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Jun 2025, 06:11
Official
Hi Tracy, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
TN
Tracy N's update13 Jun 2025, 12:48
Reviewer Update
I am still waiting for this matter to be resolved and these pop up flags removed from my account . 9 days and waiting . Horrific service