false information sent to Credit Bureau

on my HORRIBLE SHOCK Capitec has sent the false information to Credit Bureau that i owe them some money and when i ask at first i was told that they don't see that loan in their system and then... the Manager comes and tell me that it is because i had a multi loan which i paid in full long ago I even Printed out my credit history from both Transunion and Experian which has the same information that i OWE CAPITEC, he still goes on and tell me that its how the system works, he doesn't even take into consideration that this \unknown"loan affects my credit record badly after i had explain he just tells me that its the system that does that.<br> <br> how can they have a system that will just LIE? and damage people's credit records?????"""