LM
Lethabo M

1 reviews | Active since Aug 2012

04 Dec 2019, 11:50

FALSE INFORMATION REFLECTED ON MY ACCOUT

I had a loan account with Capitec on which I defaulted as my contract ended, it was taken to the lawyers regardless of me telling them that I was not working, I got employed and made an arrangement to pay them monthly to settle the account, to my dismay when I app**** to buy a car it reflected negatively on me as if I have an instalment of 4078 with a balance of 2150, which is not a true reflection of the agreement I made with them. I need someone to help sort this mishap as it is affecting me negatively.

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Replies (2)
Capitec Bank
Capitec Bank's reply04 Dec 2019, 16:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply19 Dec 2019, 10:58
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank