FALSE INFORMATION PROVIDED ONCE AGAIN!!

I was retrenched in January 2018. My claim was approved and paid for in Nov 2018. After a big fight with Capitec to have my name cleared and my status updated, i was advised by the Complaints department that this has been done. I was also advised that should i wish to us emy Credit Card agian (Its was currently blocked due to retrenchment) i would have to provide Capitec with a letter from my employment and the block would be removed and i would be able to use my card again. When i called to have the block removed and confirm what documents was required, i was informed that this information was incorrect and that i would now have to settle any balance on the card, close the account and re apply for a Credit card. This is not what i was informed in December!! Please can Capitec ensure that all their staff know what is going on! Had i known this, i would have settled the account long ago, closed the account and moved to a different back, as this is what i wanted to do, but thought i would give Capitec one more chance!! What a MISTAKE!!