False information on Capitec Website.

good day. I have been a client of Capitec for a few years now. In August 2017, I app**** for a loan of R100 000, and it was granted to me. In November I app**** for yet another loan of R120 000, the first loan was then paid up and the R20 000 deposited into my bank account. I am currently busy renovating my house, and needed a further R15 000. I went into the Randfontein Capitec branch to apply for a credit card on Friday (8th December 2017). The lady I spoke to and did an estimate for me said I needed to submit a confirmation letter of employment. I told her I will be back on Monday (11 December 2017)with the confirmation letter. I left work early and went to the Randfontein Branch again on Monday (11 December 2017). I had all the required documents (ID, PROOF OF RESIDENCE, PAYSLIPS, CONFIRMATION LETTER OF EMPLOYMENT). She then came to me from her managers office and said that her manager needs to contact the company I work for to confirm employment.

It really made me angry, because when I went there on Friday, she said they can’t phone for confirmation I need to bring a letter, which I did, and now this? Why give me a R120 000 loan over the phone? And give me so much hassles with a R15 000 credit card?

I need to buy material for my home to be finished, most of the companies close 15th December 2017. Please advise if I should try another bank instead?

Oh and the consultant said her manager will phone today and let me know. As of yet, no phone call what so ever. I phoned a few times from my phone, but the manager is not available. I went to the Randfontein Village Square Branch.