DA
Darryn A
1 reviews | Active since Oct 2021
04 May 2023, 08:46
False Information affecting my credit record
My credit record has gone down badly after it was at a very nice rating.
It claimed to be due to a missed payment however, i am direct debited and have not missed one. This was confirmed with your team yet it has still not been resolved and no one has contact me after the promised 10 business day time frame.
This is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
04 May 2023, 14:18 Good day Darryn
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply04 May 2023, 14:18
Official
Good day Darryn
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DA
Darryn A's updateReviewer Update
04 May 2023, 16:09Thanks so much, team.
I appreciate your quick response and feedback.
I will be happy to remove this once all is resolved and my credit record has been updated.
Thanks again!
I appreciate your quick response and feedback.
I will be happy to remove this once all is resolved and my credit record has been updated.
Thanks again!
DA
Darryn A's update04 May 2023, 16:09
Reviewer Update
Thanks so much, team.
I appreciate your quick response and feedback.
I will be happy to remove this once all is resolved and my credit record has been updated.
Thanks again!
I appreciate your quick response and feedback.
I will be happy to remove this once all is resolved and my credit record has been updated.
Thanks again!
Capitec Bank's replyOfficial
08 May 2023, 15:44Good day Darryn
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 May 2023, 15:44
Official
Good day Darryn
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank