lM
lucia M
1 reviews | Active since Sept 2014
01 Jun 2015, 23:19
false information
hi went to your Capitec branch at Ndofaya mall today to open accounts with my son.The lady who approved the proof of residence and ID's for us said all is well she even ask Desire about my id except that they wont take my son proof of resindence as is from Unisa but they will use mine. Waited for 1h30 when Teboho helpd he said my id looks faulty and they cant use it
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Capitec Bank's replyOfficial
02 Jun 2015, 08:34Hello mantimedi,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply02 Jun 2015, 08:34
Official
Hello mantimedi,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Roxanne Pridgeon will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Complaint Management
Capitec Bank
Best regards,