False hope

I really needed some extra cash as my wife's illness really cost us a lot of money. I went to my bank, hoping that I could get assistance on Thursday, and on the day I was approved, but work confirmation needed to be done. After a long struggle, shandre could finally do so late Friday afternoon. She then said come see her Saturday morning. I spent long in the branch, over an hour of my time, close to two hours maybe, then your system told me there was nothing available. Why could I not be told this on Thursday, why waste my time today, and why give me false hope that you can assist. I assured my wife we would be OK. Now we have no money to buy food. Shandre assisted me good, this complaint is not against her but your banks practices, giving people false. I don't want to be a client of yours anymore capitec.