False ***** Case

On the 13th of January 2023 I logged into my Capitec application only to find that my savings account is missing. Everything including payment history was missing, in a panic I contacted the bank to find out what is going on.

Bank tells me that I was reported for ***** and they have locked my account indefinitely ?

I asked the customer support agent to notify me of when this transaction took place so that I could back track and see who the person was that made a false ********** case against me.

I managed to track the person and confronted the woman about the false claim she has reported to her bank (FNB) stating I ****med her out of R1770 of crypto.

She eventually responded and provided me with the affidavit showing that she did not report me but has made a case against a ******* that was opperating on Facebook.

In the affidavit is clearly states that she bought the crypto from me and a few weeks later someone contacted her on Facebook regarding some sort of deal where she can sell their products if she sends them 100$ of crypto. She sent the amount to the ******* and they ran of with the funds unfortunately.

FNB somehow thought I was the one that commited the crime even after the woman stated in her affidavit that she only got the crypto from me and proceed to notify Capitec that I had committed ***** regarding that transaction.

Capitec without any hesitation, froze my savings account and have no notification to me when this has done. Not thinking twice to read through the affidavit the woman provided FNB.

I ran around going to the Capitec branch and the police station providing all the information they needed, showing the chat logs between myself and this woman, the emails where she stated I had nothing to do with this, proof that she got what she paid for via the platform and even proof of her emailing FNB and the investigator to drop all the charges but nothing has been done.

Going on day five now of needing to ask family and friends for money to get food, electricity and water. I'm unable to work and continue to call Capitec each and every day explaining the situation only to be told that they are investigating the matter.

What are they investigating? The proof has been provided and I got falsely accused of ***** by FNB and yet Capitec does not care about the fact that I don't have a cent on my name.

I suggest those that use Capitec to use this information as a eye opener, Capitec will freeze your account without any hesitation if someone falsely reports you for *****.