False credit ratings

Disgusted in Capitec! Absolutely the most *********** bunch I have ever come across. After 30 minutes on the phone, transferred between numerous departments they are still unable to resolve my query.

Perhaps if I explain it again here you will hopefully grasp what I'm trying to get sorted.

On my Capitec app it clearly states that my credit score is based of an experian report from June 2020. We are now in September 2021, when will you update this as my current score from experian is completely different to the one that you base my credit rating on.