SD
ShellyMD D

1 reviews | Active since Dec 2021

15 Dec 2021, 15:51

FALSE COMMUNICATION

Good day Capitec, your service is absolutely shocking, your website shows 3 steps of assisting with debt relief when submitting a request and information - you get a response of what cant be done and nothing to try and assist. I have sent 3 emails stating that someone calls me as when I call I get pushed from pillar to post. Very sad that the service is so poor.

0
Replies (2)
Capitec Bank
Capitec Bank's reply15 Dec 2021, 16:04
Official
Hi Shelly,

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

Capitec Bank
Capitec Bank's reply21 Feb 2022, 11:03
Official
Hi Shelly

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank