False claims made for the process time of funeral cover policies

Death claim for Funeral claim not paid out in reasonable amount of time. Captec claims their claims are paid out in 48 hours after submission of all relevant documents. WHICH is a LIE. All relevant document was submitted on 11 November 2024. If counting starts the next business day, 12 November 2024, as of last night its been 288 hours a far cry from 48 hours after documents was submitted. A message was received that they will give feedback by 16 DECEMBER 2024. What on earth is this??? So more than a month after the submission of a claim that should be payable within 48 hours?? they will give feedback???? You should not sell a service that can not be provided or under false information!!!!