AS
Andy S

1 reviews | Active since Sept 2023

11 Sept 2023, 17:11

False claim

Capitec Business sucks. Their claim that you are one step away from a relationship manager is nonsense. I still haven't managed to achieve this in spite of repeated calls to their dysfunctional call centre where people promise to call you back but never do. All to try and fix their ***** up on our internet banking platform that has prevented us making payment to our suppliers since last Wednesday till today. Their website demands that you get permission to send them a message.

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Replies (2)
Capitec Bank
Capitec Bank's reply11 Sept 2023, 19:46
Official
 Good day Andy

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 
Capitec Bank
Capitec Bank's reply14 Sept 2023, 15:43
Official
 Hello Andy  In response your complaint, kindly refer to our telephone conversation held on 14th of September 2023 Please feel free to contact us directly should you have any other enquiries relating to the matter.  Kind regards, Capitec bank