False advertising to reel clients in. Did satisfied client

I have taken out the access facility with capitec. When I took out this product I was told that if I do not use it there will be no admin or monthly fees. I have not used it since August and I this is the 2nd month that I am being charged fees. Was this false advertising or was I advise that there's no fees just to get my business and commission. I have already called the customer service division approximately 4 times and all I get it is the matter has been escalated and some one will call me back. It's now already been almost a month.