1 reviews | Active since Nov 2017
False advertising and unreliable
Capitec bank is advertising false information. They claim to provide debt consolidation loans yet when you apply they decline you and give a ridiculous offer with 60% interest. They claim my score doesn't qualify me for a loan yet they gave me a loan earlier on this year with the same score which I paid without default. I have been a faithful client and don't deserve this. My credit score was affected by an account I opened when I was still a student but managed to settle it once I started working in 2016 and I haven't missed any payment for any of my accounts ever since. They gave me a much bigger loan than what they offering now with a score that is great than before. A crisis is a crisis and it doesn't mean it will last forever. I haven't missed any payment but want to settle some accounts so I can have a surplus. Isn't that what you claim the consolidation loan is for?
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Lucky
I refer to the telephone conversation we had earlier and thank you for accepting the feedback we have provided.
As advised, you are always welcome to apply for credit and therefore in future do not hesitate to do so.
Any of our branch may be visited with all the required documentation and/or contact our Direct Loans Department on ***..
Kind regards
Donorique (Complaint Management Officer)
Hi Lucky
I refer to the telephone conversation we had earlier and thank you for accepting the feedback we have provided.
As advised, you are always welcome to apply for credit and therefore in future do not hesitate to do so.
Any of our branch may be visited with all the required documentation and/or contact our Direct Loans Department on ***..
Kind regards
Donorique (Complaint Management Officer)