MP
Mpho P

1 reviews | Active since Mar 2013

10 Dec 2019, 16:33

False advertising

Ga-rankuwa shopping centre only has one Capitec atm which has no deposit facility. Sometime last week I went there to make a deposit and had no choice but had to make a deposit inside the bank. Financial institutions always advise us to save on bank charges by using atm's to deposit. All the other banks at this shopping centre have at least 3 atm's with at least one with this functionality. I specifically moved to Capitec because less bank charges. I was charged about R275 for that one transaction.This is really not on as we have no choice. Please advise why must I stay with this particular bank? Most of the People that use this bank are Pensioners and unemployed.Can we please help them save the little that they have.This is really appauling

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Replies (2)
Capitec Bank
Capitec Bank's reply10 Dec 2019, 16:56
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 
Capitec Bank
Capitec Bank's reply13 Dec 2019, 16:11
Official
Hi Mpho

We have tried to make contact with you on your provided number and the person answering your cell phone rep**** wrong number.
We have escalated the matter to the  relevant department.

Kind regards
Complaint Management
Capitec Bank