False accusations/ Worst Customer Treatment Ever

I am implicated by *****, which I did not commit. In December after pay day I sent through money to a relative of mine, because I have spending habits. He had to keep the money and send it back when I needed cash. I asked for money 3-times. The last time he had to send the remaining amount from the R12000 I had sent him. After swiping my card 3 times it stopped working: I couldn't withdraw cash, I couldn't access funds through cellphone banking or via the app. On the 2nd of January I went to the branch to find out why my card isn't working, because when I called on the 31st the consultant told me capitec is offline, they are fixing the problem. The consultant at the branch told me that I'm involved in *****, I asked how is that possible, she called the head office, which told her that someone sent me R7000 and it's **********. I told them that it was my money because I sent my relative money when I got paid etc and that was the last amount left from the R12000 I sent him. Only to find out that his account had ********** activities, hence my account ended up being blocked. We submitted all required documents, since my transactions were all verified, legal and from my salary. The bank said they will get back to me once forensics has opened my account. In Thursday I called the bank again and the guy I spoke to, looked at all the transactions and sent another email to the forensics department for them to open my account, so that I can access my funds and he also said I will get a call from him, the turn around time is 48hrs. Up until today, I was not assisted, I can't access my funds and my account is still blocked.

It's really bad service especially if I've been falsely accused and the evidence is there to prove my innocence. I know all about ***** and money laundering, since I also work for an FSP. If the forensics department doesn't want to unblock my account, then they should simply say so and let me open up another account , but I want my money back. It is hard earned money. I am really upset and after banking with Capitec for 6 years, this is the treatment I get. Can someone please resolve the matter. I have a child in school, and schools are opening this week. If I can't access my funds, what do they think she is supposed to wear and eat? This is unacceptable. I have been in contact with capitec bank to no luck.