False ***** accusations against me

It's been very disappointing and a total shame with Capitec's operation. How would you block a customer's account based on a false story rendered by another customer without a proper scrutinized evidence of matter? I was only trying to sell my car that was advertised on facebook marketplace and Gumtree on the 14th of November 2023 and Caylin ****s contacted me and we came to an agreement for the car after negotiation. I requested for us to meet at Kuilsriver police station where he sent someone to view the car. After thorough inspection and test driving of the car, they wanted the car and decided to pay the sum of R36 000 into my Capitec account.

He came back to me the next day saying that the car was smoking and I told him that the car wasn't smoking when it was test driven and he requested for me to pay a sum of R1200 back to him, which was later negotiated to R1000. I agreed to pay the amount back and said I was going to do that over the weekend. And on the 16th of November, I was called by Caylin ****s to check on my Captec account if I could access my funds. When I logged into my Capitec banking app, I realized that my funds are out of my account. I ran to Kuilsriver police station to alert them and I was told to go to Capitec.

On getting to the Capitec branch, I was told that my account was frozen because Caylin ****s made a false accusation against me that he bought a car from me and I did not deliver the car. I have been to several Capitec branches such as Canal Walk Branch (Joshua Bailey), Montague gardens branch, Ottery Branch (Matthew Savage and Keisha who is the branch Manager) etc. I spoke to Caylin ****s that I would need this to be resolved and how to go about it and he asked me to send a sum of R2800.00 to his account for the damages of the car in which I sent to him on 17th November 2023.

He promised to resolve the issue until now but yet my funds are still frozen. I was using this car for commercial purposes and I've been rendered jobless ever since I sold the car because my intention was to sell the car and buy something else.

Capitec has not been helpful at all in resolving this matter and I have opened a case against Caylin ****s. I will be opening a case against Capitec Bank as well for their incompetence in allowing a client to report another client without concrete proof whatsoever that the matter was true. The ***** department had sent a message on 28 November 2023 to Caylin ****s informing him that the ***** case he opened had been preliminary closed due to him not supplying an affidavit they had requested to support his case. If they have closed his case, why are my funds still frozen? I have not paid my rent, nor my child support and other bills due to this incompetence from Capitec.

Below is the case number and the detective in charge:

Sgt B.E. Kleinhans CAS 450/11/2023 CONTACT DETAILS: ***

These are the case reference numbers from Capitec Bank:

# *** # ***

I would appreciate for the matter to be attended to urgently as my livelihood has been negatively affected by this. I'm on the verge of being homeless because I have not been able to pay my rent!