LT
LANGA T

1 reviews | Active since Aug 2015

07 Aug 2015, 10:54

**** money

I withdraw the money from Capitec bank in Rosslyn on Tuesday, on Wednesday morning when i tryed to use it thats when they inform me that R100.00 was ****, same day i took it to Capitec in Bosman because its next to where i work, they told me they need a slip but i already through it away, but i still had an sms from the bank.Eventually they took the money and promise to credit back the account, but around 5 in the afternoon the bank called me and said i should come and collect the money so that i can return it to Rosllyn branch as there might be other **** money in their machine.Thursday i collected and take it back to Rosslyn in the afternoon after work, then they told me i was supposed to return it within 30 minutes and because i dont have the slip they wont take it. they also told me that its my responsibility to check the money every time when i withdraw.They also told me sms is not proof enough.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Aug 2015, 09:20
Official
Hello owethu444,

I acknowledge your posting, and have referred it to Richard Sofisa for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank