Failures to verify proof of payment

Failure to Verify a Proof of Payment

A client sent me a Capitec Proof of Payment, stating that funds were transferred to my FNB business account. I wanted to verify this Proof of payment as the funds were never cleared into my account and the Client advised me that her account was frozen.

I have tried in vain to verify if the Proof of Payment I received from the client is a valid Capitec document. I was moved pillar to post being told that Capitec cannot access the clients account without the clients permission. I didn’t want access to the account. I wanted verification if this is a document generated by Capitec!! Yes or No. simple.

Many of the major banks offer this service for free. In this day in age such a service is essential, without hassle. It’s been so frustrating and none of the staff can offer clear advise on how to handle such situations. It is as if they a looking to protect their ********** clients!