Failure to update and confirm paid up accounts.

I had 1 credit facility and 1 loan with Capitec Bank which were handed over to Nimble Collections services for collection. After paying off both accounts 2 months ago I am told that the accounts remain in arrears and are still handed over, the failure by Capitec to liaise with Nimble regarding closed accounts is abysmal to say the least. You hand over accounts to your non credible collections company and keep our accounts in arrears even after the accounts are paid up. I have moved my salary to Standard Bank and dished Capitec which fails to account for their mishandling of our information.