FAILURE TO TRANSFARE FUNDS AS PER COURT ORDER

ON THE 20 FEBRUARY I HANDED THE LETTER OF AUTHORITY FROM THE MAGISTRATE COURT SO THAT MY LATE MOTHER'S FUNDS CAN BE TRANSFERED TO MY ACCOUNT.I DID THIS AT SOUTH GATE BRANCH AND I WAS PROMISED THAT IT WOULD TAKE 48 HOURS FOR FUNDS TO BE TRANSFERED TO MY COUNT . I PHONED ON 25/02 AND WAS TOLD THAT THEY HAD A BACK LOG AND WOULD GET MY FUNDS ON FRIDAY 27/02 . ON THE 27/02 ABIGAIL (SOUTH GATE CONSULTANT) PHONED ME AND TOLD ME THAT THEY COULD NOT TRANSFER THE FUNDS BECAUSE THE DEATH CERTFICVATE WAS NOT CLEAR . SHE ASKED ME TO BRING IT AGAIN SO THAT SHE COULD SCAN AND RESENT IT AGAIN OF WHICH I DID . SHE PROMISED ME IT WOULD TAKE ANOTHER 48 HOURS . I WAITED & NOTHING HAPPENED . I PHONED HER & SHE WAS AMAZED THAT THE FUNDS HAD NOT BEEN TRANSFERED THEN & I REQUESTED THE CONTACT DETAILS OF THE PEOPLE WHO WERE DEALING WITH THIS ISSUE. SHE GAVE ME THE NUMBERS AND I SPOKE TO RYAN ON 03/02 AND HE PROMISED ME THAT THURSDAY I WOULD GET THE FUNDS AND THAT THE DELAT WAS DUE TO THE BACK LOG. TODAY ITS 06/03 AND I HAVE NOT RECEIVED ANY FUNDS . I PHONED AGAIN AND SPOKE TO BRENDA WHO TOLD ME THAT THEY ARE WAITING FOR THE MANAGER(TANIA) TO AUTHORISE THE PAYOUT AND SHE HAD LEFT .