failure to reverse my EFT

i transferred money to someone whom i thought was selling cars to my surprise that person didn't seem to be as i have expected, in which i noticed after the transfer i made in his account and within 20min after making the transfer i called capitec to freeze the funds.<br> <br> now what i don't understand is that i went to the back to yhe bank to report the matter and promised me after 7 working days money will be transferred back to my account, then i went to the bank after that 7 days to see if they can deliver what they promised but when i arrived there they demanded the case number in which i went to the saps to open, after all that they telling me this matter its civil and they can help me unfreeze the money in which its in that person account.<br> <br> so am the victim here and that money i want to use and i don't understand why should this take that long for me to get my money back please help me because this process i dont understand because that money doesnt belong to you or the gorverment.<br> <br> serialref n0 ***7