Failure to reverse a debit order

on the 31st of december 2015 2 unauthorized debit orders went through on my account. When i went to capitec table view mall early January... i was told that they cannot reverse the debit orders because they cant find it on they system. i was surprised because it was still within 7 days.<br> <br> I called the customer care service and spoke to dieter reference ***7 and he confirmed that he can see the debit orders that went on my account the 31st december i shld go reverse them at the branch. Told him i wont go to the branch again and queue for nothing because i couldnt be helped before hence i called. But i again he said he cannot help me. <br> <br> I find it disgusting that i wasted my time to queue on your long queues with no help and still wasted my airtime spoke to your consultant for more than 10 minutes and still no help. i want my money back to my account today, infact i demand those debit orders to be reversed.