Failure to provide the contra account for deductions from the account

Could you please assist because we didn't get help calling Capitec and going to the branch.

We rented a car and in March 2017 from Thrifty (Cape Town Airport). Thrifty (Cape Town Airport) deducted R7,298.27 as normal for rental of the car but didn't return the money until we complained several times via email.

But then on 12 April 2017, Thrifty deposited R7,298.27 into our bank account twice. We informed Thrifty of the error and Thrifty immediately deducted R7,298.27 TWICE!

We asked Thrisft to correct the error but they asked for proof that they took the money in March 2017 and twice in April 2017.

The problem is that the staff of CAPITEC all don't know how to print out proof that THRIFTY took the money on both accounts.

Please refer the matter to staff with the appropriate experience and I detect ***** may have been committed either by a CAPITEC staff or Thrifty staff. Either way scenario, Capitec has allowed money out of our account without consent from the customer or Thrifty..