IM
Innocentia M

1 reviews | Active since Sept 2014

18 Jan 2023, 13:09

Failure to provide paid up letter- ***

Good day My name is Trevor Legopane Mmakola. I have since settle my loan and credit card with Capitec Bank, about 6 years ago. I am requesting a paid up letter and it is such a mission and hassle, being sent from pillar to post. This letter is required please

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Replies (3)
IM
Innocentia M's update18 Jan 2023, 13:12
Reviewer Update
Number to call- *** and this is for account ***

Capitec Bank
Capitec Bank's reply18 Jan 2023, 13:31
Official
Good day Innocentia 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
IM
Innocentia M's update19 Jan 2023, 11:41
Reviewer Update
Hi

This matter cannot be closed as matter is not resolved

I need a letter stating account *** to be paid up, my request was very clear as I copied both accounts, the main account, as well as the loan account