failure to provide feedback

why would one apply for a lian and be advised that they would be contacted within a day and yet receive no feedback for over 20 days? even after forwarding an email or two, still proved to be a futile exercise.<br> <br> the least the agent should have done was to call me and tell me that my application was declined, or even simpler, respond via email to that effect. <br> <br> not keeping promises is not an attractive principle for such a strong brand which i have so grown to respect and trust to take care or my finances.