Failure to process a credit card application online
It has proven to be IMPOSSIBLE to apply for a credit card from Capitec online!
Why a apparent upstanding financial institution such as Capitec would offer this, and be unable to deliver blows my mind.
Typical issues include - Never speaking to the same person Not being able to call back when you miss a call from them Multiple submission of the same documents Never ending requests for new documents System failures
After two attempts, I have given up, and accepted that Capitec is not a bank that want my business.
My last conversation was with the assistant-branch manager of the Germiston Branch, who apologized, but unable to resolve a system she must follow that is clearly DISFUNCTIONAL and INEFFICIENT.
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Replies (2)
Capitec Bank's replyOfficial
10 Mar 2026, 18:44Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Mar 2026, 18:44
Official
Good day
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
12 Mar 2026, 19:09Good day Capitec Bank
It is unfortunate that one need to resort to public platforms to get a meaningful response.
I will be satisfied when my account has been closed, and only then will I deem the complaint closed.
Your complaints agent undertook to do it immediately which was this morning, and I am yet to receive the confirmation email.
Best regards,
Ferdinand Smit
It is unfortunate that one need to resort to public platforms to get a meaningful response.
I will be satisfied when my account has been closed, and only then will I deem the complaint closed.
Your complaints agent undertook to do it immediately which was this morning, and I am yet to receive the confirmation email.
Best regards,
Ferdinand Smit
's update12 Mar 2026, 19:09
Reviewer Update
Good day Capitec Bank
It is unfortunate that one need to resort to public platforms to get a meaningful response.
I will be satisfied when my account has been closed, and only then will I deem the complaint closed.
Your complaints agent undertook to do it immediately which was this morning, and I am yet to receive the confirmation email.
Best regards,
Ferdinand Smit
It is unfortunate that one need to resort to public platforms to get a meaningful response.
I will be satisfied when my account has been closed, and only then will I deem the complaint closed.
Your complaints agent undertook to do it immediately which was this morning, and I am yet to receive the confirmation email.
Best regards,
Ferdinand Smit