FAILURE TO EFFECT INTERNATIONAL TRANSFER

I once again need to voice my concerns for Capitec Bank who once again seem to have total disregard for ensuring that the transfer of funds from overseas reflect timeously into my Capitec bank account in South Africa.

I have made use of international transfers into my Capitec account on three occasions now. The first time was only dealt with after I complained on Hello Peter about 10 days later meaning that I sat without my funds for almost two weeks! The second transfer was dealt with unexpectedly efficiently and they called me within 24 hours of me effecting the payment which then reflected hours later.

This time and once again, I have sent countless emails to them since Wednesday the 30th of September and still no attempt to respond to emails or phone me has been made to resolve this matter despite them having all my details as well as having completed such transactions before.

My question is why the inconsistency??? It would appear that since they closed off the last complaint on Hello Peter that they don’t care anymore.

When commitments have been made to creditors which cannot be met due to delays in the Capitec banking system, I find that kind of service totally unacceptable!!