Failure to do Special Clearance on a cheque deposi

I deposited a cheque at 0930 on 9 Sept 2015. Instructions were to carry special clearance on cheque .<br> <br> at 0900 today 16 sept it had still not cleared . Anyone in banking sector will tell u this function takes 3 days .And i must add i do know procedure intimately.<br> <br> I contacted Charl at lakeside mall branch who did deposit. He promises to sort it out but does nothing .Another employee at branch told me he didnt do it right .that is why it not cleared.<br> <br> I called call centre to complain only to get call back from aJackson who tried to his way out of problem. It was clear he did not know how special clearances worked.I insisted he escalate my enquiry to more senior employees who know how it works.<br> <br> Hello .nobody at Capitec has reverted to me .It is clear nobody at Capitec knows how it works .THEN WHY OFFER THE SERVICE IF U DONT HAVE THE SKILLS.<br> <br> Dont let your customers suffer if ur employees are ***********<br>